Privacy policy

Information we collect

We collect only what is needed to assess an enquiry and deliver the agreed Revit work:

• Enquiry details: your name, practice or company, email address, and the project details you provide such as project type, approximate floor area, required Revit version, deliverables, preferred deadline and notes.
• Sample requests: your name, practice or company, email address and, if you select one, the type of Revit support you are interested in.
• Project information and files: drawings, CAD and PDF files, existing Revit models, point cloud or survey information, markups, instructions, templates and standards you upload or link to.
• Project records: quotations, revision records, messages, file delivery records and payment status.
• Site activity: pages viewed, referral source, approximate country derived from your IP address, device type, and anonymous visitor and session identifiers.

Sample requests

Sample requests sent through the sample request form are used only to reply to you and send the samples you asked for. They are delivered to our business inbox and kept with our enquiry records. They are not added to a mailing list and are not used for marketing.

How enquiries are handled

Enquiries sent through the project form or by email are reviewed to assess the scope, prepare a quotation and reply to you. Where an enquiry does not become a project, the enquiry and any files sent with it are kept only as long as needed for that assessment and for record keeping.

How project information is used

Project information and files are used only to review, quote and complete the agreed Revit modelling work, to communicate with you about the project, and to keep project records. They are not used for any other purpose, and they are not sold or shared for marketing.

File storage and access

Uploaded files are stored in private storage and are not publicly accessible. They are attached to the relevant project, and access is provided through the project link sent to you. Anyone holding that link can open the project, so links should be treated as confidential. Administrators can access projects where required to deliver the service.

Payments

Card payments are processed by Stripe. Payment card details are entered on Stripe’s pages and are not stored in this application’s database. Payment status, amounts and invoice records are kept for accounting purposes.

Site measurement

The site records anonymous visit statistics for its own use: a random visitor identifier kept in your browser, a per-session identifier, the page viewed, the referral source, the approximate country derived from the IP address, and the device type. These statistics are used to understand which pages are useful and to alert us to enquiries. They are not used for advertising, profiling or automated decision-making.

Cookies and browser storage

The site sets no advertising or marketing cookies of its own. It uses your browser’s local and session storage for the anonymous visitor identifier, the per-session identifier, the admin sign-in check and a few saved admin preferences. Essential cookies may also be set by the platform that hosts and serves the site.

Services used to run the site

A small number of providers are used to operate the site and deliver projects:

• Base44 — hosting, database, private file storage and email sending.
• Stripe — payment processing and card handling.
• FormSubmit — delivery of some internal alert emails.
• ipwho.is — approximate country lookup from an IP address for visit statistics.
• Cloudflare R2 — storage of final delivery files.

International transfers

RVTForm works with practices in the UK, the US and elsewhere, and the providers listed above may process information outside Ireland and the European Economic Area under their own terms and safeguards.

Retention

Project records and files are retained for as long as needed to deliver the service, to maintain business records and to meet legal obligations. Financial records are kept as required for tax and accounting purposes. Enquiry records that do not become projects are deleted once they are no longer needed.

Your rights

You can ask for a copy of the personal information held about you, ask for it to be corrected or deleted, ask for its use to be restricted, or object to its use. Where applicable, you can also ask for your information to be provided in a portable format, and you have the right to complain to the Irish Data Protection Commission or to your local supervisory authority.

Making a request

Privacy requests can be sent to office@rvtform.com. We may ask for enough detail to identify the project and confirm the request before acting on it.

Changes to this policy

This policy may be updated from time to time. The version published on this page applies.